We typically respond to email inquiries within 24 hours during business days. Live chat and phone support are available during our support hours for immediate assistance.
How do I track my support request?
Once you submit a support request, you'll receive a confirmation email with a unique ticket number. You can use this number to track the status of your request in your account dashboard.
Can I change my support request priority?
If your issue becomes more urgent, you can reply to your support ticket email and request a priority upgrade. Alternatively, you can contact us via live chat or phone for immediate assistance with urgent matters.
Do you offer support in other languages?
Yes, we currently offer support in English, German, French, Spanish, and Italian. Please indicate your preferred language when contacting us, and we'll do our best to accommodate your request.